Behind every great client experience is a team that makes it happen. Supporting Rachel, our team works seamlessly behind the scenes to deliver a considered, efficient, and genuinely personal experience at every stage of your finance journey. Meet them below.
Brooke is the heart of Bloom Capital’s client experience and the person ensuring you feel supported long after your loan settles.
As our Lead of Client & Business Success, Brooke looks after our clients post-settlement, making sure nothing falls through the cracks and that your finance continues to work for you as your needs change. From loan reviews and retention pricing to construction drawdowns and upcoming refixes, Brooke ensures everything runs smoothly behind the scenes.
Brooke is known for her attention to detail, calm approach, and genuine care for every client she works with. She is passionate about building long-term relationships and making sure our clients always feel remembered, supported, and confident in their financial decisions.
At Bloom Capital, Brooke plays a key role in delivering the ongoing service and continuity that sets our business apart. She is your go-to for guidance, updates, and ongoing support throughout your journey with us.
Kim is the person who keeps your loan journey moving smoothly from application through to settlement.
As our Application Support Coordinator, Kim works closely with both our clients and lenders to manage the entire application process. She oversees documentation, liaises with banks, tracks progress, and ensures every detail is handled accurately and efficiently behind the scenes.
Kim is known for her thoroughness, reliability, and calm approach under pressure. She has an exceptional understanding of lender systems, policies, and processes, which allows her to anticipate issues before they arise and keep everything on track.
At Bloom Capital, Kim plays a vital role in creating a seamless and stress-free experience. She ensures nothing is missed, timelines are met, and our clients feel supported and informed throughout the journey to settlement.
Twirl is Bloom Capital’s resident pawsonal assistant, bringing a little extra heart to the team.
She specialises in client cuddles, team supervision, and ensuring no snack goes unnoticed, while keeping spirits high and the energy calm on even the busiest days.
When she’s not “working”, you’ll find her soaking up the sun or making a cameo on our socials.
Coco is Bloom Capital’s resident hop-erations assistant, bringing a calm and considered energy to the team.
She takes her role seriously when it comes to quiet supervision, wellbeing breaks, and keeping things running smoothly behind the scenes.
When she’s off duty, Coco can be found lounging in her favourite spot or reminding everyone to slow down and enjoy the moment.
Book an obligation-free appointment at a time that suits you.
Address
The Commons,
33 Cremorne St
Cremorne VIC 3121
Contact Us
welcome@bloomcapital.com.au
03 9819 4028